Watchdog says tax code is ‘completely nuts’ and calls for simplification, automation

“Whether I like it or not, it’s the way of the future,” Boileau said.

“If it can help contact centre agents to have a better understanding of the issue at hand and what has been said consistently with other similar situations, that might be helpful.”

Boileau’s report includes seven recommendations to improve CRA’s services, including letting Canadians request a callback without calling a centre first.

His office also calls on Ottawa to expand its automatic tax filing pilot to all individuals “in a simple tax situation,” not just those with low incomes.

The federal government started work to simplify tax filing for thousands of low-income households back in 2024. It offered a SimpleFile option for eligible households to auto-fill parts of their tax returns online or by phone.

The Liberals announced in Budget 2025 they plan to offer pre-filled tax returns to one million Canadians starting next year, and to scale that up to 5.5 million taxpayers by 2029.

Asked Tuesday about the CRA’s push to scale up automatic tax filing, Boileau said the size and complexity of the Income Tax Act could pose a barrier.

“It’s completely nuts … Maybe it’s time to streamline a little bit,” he said.

John Fragos, spokesman for National Revenue Minister François-Philippe Champagne, pointed to the CRA’s 100-day plan as proof the federal government is dedicated to improving service for Canadians.

He said in a statement to The Canadian Press that scaling up automatic tax filing will help Canadians get access to the benefits they’re entitled to while safeguarding confidential taxpayer information and improving tax fairness.

This report by The Canadian Press was first published June 16, 2026.

Craig Lord, The Canadian Press

by The Canadian Press

Watchdog says tax code is ‘completely nuts’ and calls for simplification, automation

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