Image: Mike Vanden Bosch / Pattison Media / The Sardis Bottle Depot has notified customers about a data issue involving Express bags that were dropped off at its automated system during the past week and a half. 

By Mike Vanden Bosch

Sardis Bottle Depot

Sardis Bottle Depot notifies customers about ‘data issue’ that could impact Express accounts

Mar 28, 2024 | 8:32 AM

CHILLIWACK — The Sardis Bottle Depot has notified customers about a data issue involving Express bags that were dropped off at its self-serve automated system during the past week and a half.

According to an email sent to customers this week, Return-It Express, doing business as Encorp Pacific (Canada), says there has been an issue accessing data from the automated counting machine at its Sardis Bottle Depot location, 7592 Vedder Road.

“We wanted to inform you of a data issue that was discovered with some recent Express bags dropped off at Sardis Bottle Depot between March 17 – 27,” the email stated. “If you dropped off a bag during this time, most likely your bag(s) have already been counted by the depot. However, there has been an issue accessing the data from the automated counting machine.”

The data issue may have contributed to a delay of customers’ Express accounts being credited. The company says it is working to resolve the issue.

“We are actively working on the situation so that your account can be credited with your deposit refund,” Return-It said. “Once this issue has been resolved, we will put measures in place to help mitigate an issue like this from happening in the future.”

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Customers who have not been credited for bags dropped off between Sunday, March 17 and Wednesday, March 27, are asked to contact Encorp Pacific’s customer service team at CustomerService@returnit.ca, or 1-855-350-2345 so that the company can begin the process of issuing a bag credit.

Encorp Pacific (Canada) describes itself on its website as a federally incorporated, not-for-profit, product stewardship corporation with beverage container management at the core of its business platform. It says its mandate is to “develop, manage and improve systems to recover used packaging and end-of-life products from consumers and ensure that they are properly recycled and not land-filled or incinerated.”