Image: FortisBC / A FortisBC technician repairs gas line damage in February 2026.
Call before you dig

Fraser Valley digging incidents involving gas lines spike during spring work season: FortisBC

Apr 16, 2026 | 10:57 AM

CHILLIWACK/ABBOTSFORD – FortisBC is reminding residents, contractors and landscapers to contact BC 1 Call before spring landscaping projects begin amid company data that shows an average of two “digging” incidents per month in both Chilliwack and Abbotsford.

In a statement, the utility is reminding residents to help reduce the amount of damage to underground gas lines in British Columbia. While there’s been a 26.5 per cent reduction in the number of digging incidents since 2021, Chilliwack and Abbotsford each had 24 digging-related incidents in 2025. Altogether, there were 760 digging incidents in B.C. in 2025, and these types of incidents spike during the spring landscaping season.

“While gas lines are installed to regulated depths, factors like landscaping, grading and erosion can change how close they are to the surface over time,” said Ada Nadison, public safety program manager at FortisBC. “You should never assume how deep a gas line is. Whether you’re installing fence posts, planting trees or grading a yard, you should submit a free BC 1 Call request to receive a map showing the approximate location of gas lines, and dig safely by hand to help protect yourself, your neighbours and essential energy infrastructure.”

In 2025, damage incidents were concentrated in regions with the highest levels of construction and ground disturbance activity, with approximately 39 per cent occurring in Metro Vancouver, 20 per cent in the Thompson-Okanagan and 14 per cent on Vancouver Island. Among damage incidents caused by third‑party ground disturbance in 2025, contractors and professional workers accounted for around 69 per cent of damage incidents, while homeowners were responsible for about 21 per cent. The remaining incidents involved municipalities, utilities or other parties.

As contractors perform most excavation work in B.C., FortisBC continues to focus on engaging directly with them. In 2025, the company held nearly 50 training sessions for contractors and municipal crews across B.C., in addition to on-site outreach and ongoing education efforts.

“When proper planning happens upfront, including requesting and properly using BC 1 Call mapping information, damage incidents drop significantly,” Nadison added. “That is why we work closely with contractors year-round through training sessions, site visits and ongoing conversations to help ensure safe digging practices are clearly understood and consistently applied.”

Based on FortisBC’s damage investigation data, about 90 per cent of gas line damage incidents are preventable when BC 1 Call is contacted in advance and safe digging practices are followed. In 2025, around 55 per cent of damage incidents occurred when BC 1 Call was not contacted before digging. Of the remaining incidents, most involved situations where mapping information was not properly used or BC Gas Safety regulated digging practices, such as digging by hand to expose lines before using mechanized equipment, were not fully followed.

For more information on safe digging practices, including how to request mapping information and understand service maps, visit fortisbc.com/digsafe.

The BC 1 Call number is 1-800-474-6886.