Image: Telus / Telus service technicians continue to work on restoring internet, TV, landline and other services to affected customers in Chilliwack. The service outage began Tuesday, Oct. 22 at 1:29 p.m. and affects customers in Ryder Lake, parts of the Chilliwack River Valley and Eastern Hillsides.

By Mike Vanden Bosch

Telus service outage

Update: Telus service in parts of Chilliwack has been restored after an outage was caused by cable theft

Oct 23, 2024 | 1:00 PM

UPDATE WEDNESDAY, 9:25 P.M.: The Telus service outage in parts of Ryder Lake, Eastern Hillsides and the Chilliwack River Valley has now been resolved. The Telus website no longer shows a service outage in any part of Chilliwack.

CHILLIWACK — A service outage affecting Telus customers in Ryder Lake, parts of Eastern Hillsides and the Chilliwack River Valley has lasted for over 24 hours.

The Vancouver-based company is reporting on its website that Telus-related services are currently experiencing a disruption impacting mobile devices and landline phones. More specifically, the affected services consist of Telus cell phone voice, data and text; Telus internet and home phone service; Optik TV and Pik TV. and 911 landline.

Image: Telus / Affected service area in Chilliwack.

The service outage began at 1:29 p.m. Tuesday, Oct. 22 and continues as of 1:49 p.m. Wednesday. The company wrote in its most recent update that service restoration efforts continue, and there is currently no estimated time of restoration.

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Image: Telus / Telus says cable theft is to blame for a service outage affecting parts of Chilliwack.

The company attributes the outage to “damage inflicted upon Telus infrastructure (cable theft).”