Image: Supplied by Cultus Lake Park Board.
Sunnyside Campground

Park Board releases survey from Sunnyside Campground 2022 customers; users very satisfied about campsite itself with only a few exceptions

Oct 21, 2022 | 11:13 AM

CULTUS LAKE — It’s not everyday that government agencies seek feedback on the user experience from their customer base.

But for the Cultus Lake Park Board, which owns and manages the 65-acre Sunnyside Campground and its 353 seasonal sites, measuring user satisfaction is part of enhancing the customer experience once the busy summer season wraps up.

Joe Lamb, chief administrative officer for the Cultus Lake Park Board, posted to Facebook this past week that it solicited feedback from users so that the park board can make improvements to the guest experience.

“Another season at Sunnyside Campground has come to an end!” Lamb wrote. “In an effort to continue making improvements to guest experience, Sunnyside Campground staff issued a survey to all seasonal campers to gather their comments and suggestions following the 2022 season. Thank you to everyone who took the time to complete the survey and provide your valuable feedback. We look forward to hosting you and your family again next year!”

Survey results indicate Sunnyside campers were overwhelmingly pleased with customer service from gatehouse staff, washroom cleanliness, campground and beach cleanliness and maintenance, garbage bin cleanliness, the online reservation process, the online banking payment system, and communication from the campground throughout the summer season.

Visitors were also generally pleased with the product selection and customer service at the campground’s convenience store.

Image: M. Vanden Bosch / PML

There were a few areas of concern where guests felt Sunnyside Campground did not meet their expectations. For example, 49 per cent of respondents were not satisfied with bylaw enforcement and security services during the 2022 summer season. Others expressed dissatisfaction with internet connectivity, with 84 per cent saying they did not see any Wi-Fi improvements.