Image: The Canadian Press / Telus reported Tuesday afternoon (Feb. 20) that there is currently no landline and cell service in small Fraser Canyon communities north of Hope.

By Mike Vanden Bosch

Telus outage in Fraser Canyon

UPDATE: Theft of copper line causes landline, cell service outages in the Fraser Canyon

Feb 20, 2024 | 1:44 PM

**UPDATE at 5:38 p.m. Tuesday: The Fraser Valley Regional Library says the Boston Bar and Yale libraries in the FVRL system will be temporarily closed through Friday, February 23 due to the “local theft of copper lines which has caused telephone and internet outage in the area.”

Original story below: 

FRASER CANYON — Telus reported Tuesday afternoon that there is currently no landline and cell service in small Fraser Canyon communities north of Hope.

According to a Facebook post from the Fraser Valley Regional District, Telus has advised E-Comm that landline and cell service is currently unavailable in Boston Bar, Yale and Spuzzum. The three communities combined have over 700 residents.

In case of a life-threatening emergency, authorities suggest calling 9-1-1 in case phone service has been restored. If there’s still no service, residents are asked to ask a friend for help and head to the nearest emergency room or doctor, or police/fire department if able.

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Earlier in the day, Telus notified FVRD personnel of a 9-1-1 service disruption for the Fraser Canyon (including Boston Bar, North Bend, and Canyon Alpine).

Residents there were asked to either go directly to the Boston Bar RCMP detachment at 47864 Old Boston Bar Road beside the Canada Post office, calling them at 604-867-9333, or in the event of a medical emergency, proceed directly to the Boston Bar Ambulance detachment.

Impacted Telus customers in parts of the Fraser Canyon have been experiencing outages related to accessing 9-1-1, wireless voice, home/commercial internet, TV, and wireless services.

Updates can be found at telus.com/outage.