Image: House of Commons / Chilliwack-Hope MP Mark Strahl takes part in an emergency Transport Committee hearing Thursday (Jan. 12) during which he challenged Liberal Transport Minister Omar Alghabra for not reaching out to Sunwing Airlines after the airline stranded Canadians over the Christmas holidays, or to the Vancouver Airport CEO after the airport closed in December.
Mark Strahl

MP Mark Strahl grills transport minister, airlines for lack of communication over holidays

Jan 14, 2023 | 7:01 AM

CHILLIWACK — Canadians didn’t sign up for long hours waiting on hold to sleepless nights on airport floors and desperate scrambles to rebook flights and find missing bags, but thousands did so during the Christmas holiday travel season.

As the vice-chair of the Transport Committee, Chilliwack-Hope MP Mark Strahl got a chance to hear from top travel executives and the federal transport minister this past week.

Leaders from the country’s major airports and airlines were among witnesses set to appear Thursday (Jan. 12) during an emergency meeting of the House of Commons transportation committee being convened well ahead of Parliament’s return later this month.

The meeting featured a panel of representatives from Air Canada, WestJet and Sunwing Airlines.

But Strahl believes, like his fellow Opposition Conservatives, that the buck stops with Transport Minister Omar Alghabra, who apparently did not reach out to Sunwing, which stranded Canadians abroad, nor the Vancouver Airport CEO after the airport shut down in December.

“While Canadians who chose to travel with Sunwing were stranded, sleeping on airport floors, and in hotel lobbies over Christmas, I’m shocked that Liberal Transport Minister Omar Alghabra did not speak with Sunwing until two weeks after the crisis began and after the affected passengers were all returned home,” Strahl said. “The Minister has also not reached out to the CEO of Vancouver International Airport during or after their shut down in mid-December.”

Sunwing, a vacation-destination airline with service to Mexico and other warmer venues, has apologized for leaving hundreds stranded in Mexico after cancelling its flights due to a winter storm that swept across parts of Canada in the lead-up to Christmas Day, and then axing trips out of Saskatchewan until early February due to “extenuating circumstances.”

However, MPs aren’t singling out Mother Nature. Instead, they’re frustrated over the lack of communication that companies had with passengers whose travel plans were upended, as well with Minister Alghabra.

“Canadians expect airlines and airports to be held accountable for their performance over the chaotic holiday travel season,” Strahl said. “However, accountability requires political leadership, and this Liberal government has been missing in action. Further testimony at [Thursday’s] emergency Transport Committee hearing confirms that the Liberal Transport Minister has not spoken with the Vancouver, Toronto or Montreal Airport authorities at any time since the holiday travel debacle in December.”

During the hearing, Strahl held Alghabra to account for saying the transportation system had been fixed when it was clear things were not OK.

“We were promised, quite frankly, by the Liberal Minister, that these matters were addressed, that he had it under control, that the broken system had been fixed,” Strahl asserted. “Clearly it has not been fixed. There are still massive problems. We’re tired of hearing Liberal ministers say that things are unacceptable when they have power to change. We want the Minister to come, to appear before us, to answer questions about how he allowed the system to stay broken, how he allowed airports to fail to serve their customers, how airlines failed to communicate with their customers.”